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General FAQs
Application Process
Terms and Payments
Control Management

GENERAL

Who is Edenred?

Connecting over 50 million users and 2 million partner merchants in 46 countries via more than 850,000 corporate clients, Edenred is a leading digital platform for services and payments everyday for people at work.

Edenred offers specific-purpose payment solutions for food (such as meal benefits), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions), incentives (such as gift cards, employee engagement platforms) and corporate payments (such as virtual cards).

In 2020, thanks to its global technology assets, the Group managed more than $31 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.

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GENERAL

What are the fees associated with Edenred Essentials?

We keep our fees simple and minimal. There is a $3 monthly card fee.
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GENERAL

How is Edenred Essentials different from others?

With Essentials, you have a robust management platform where you can easily view and update card controls in real-time. We give you the ability to create custom controls and reports so you always have what’s important for your business. Essentials allows you to do everything with a few clicks or taps: add or remove users, order new cards, freeze or cancel cards, run ad hoc reports with real time data, approve or override one-off expenses – and more.

GENERAL

Does my company receive rewards/rebates?

Yes, your company can benefit from a cashback rewards program, saving money on each gallon fill from thousands of gas stations around the country.

GENERAL

How do I contact Edenred Essentials if I have further questions or need additional help?

Our customer service is available 24/7. Please contact us at anytime with questions regarding your account, cards or application.
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GENERAL

How does Edenred keep my information secure?

Our systems use the most up to date security measures to keep your information safe. In addition, we leverage:

  • Two factor identification
  • Robust password requirements

GENERAL

Do I receive an incentive if I refer other companies to Edenred Essentials?

Yes! We love that you are enjoying your experience with Edenred and want to recommend us. Please login to Edenred Essentials and visit the Company Management Page to find your company’s referral code. Give this number to who you are referring and instruct them to enter it at the time of their application.

GENERAL

What should I do if my card is lost or stolen?

To protect cards from fraudulent use, as soon as possible, please log onto the Edenred Essentials Platform from your phone or desktop to visit the card management page. Select the card or cards that have been lost and report them as lost or stolen via the card actions button.

If you see transactions you do not recognize, please dispute them at this time.

Don’t have an account? Contact your company administrator as soon as possible and let them to cancel the card and prevent fraudulent use against the account.

If you have any other questions, please contact us at 877-542-2988.

APPLICATION PROCESS

What information should I have readily available when I apply?

You must be an authorized officer of the business to complete and submit the application. Please ensure you have the following available:

  • Company Name, headquarters address, business type and industry, TIN, annual revenue
  • Information on all the owners who have a 25% or more ownership in the business or a person with responsibility to control, manage or direct the business, including:
    • First and last name, percent of ownership, date of birth, Social Security number, home address
  • Number of vehicles in your fleet and how many employees will be driving them
  • Estimated fuel spend per month

APPLICATION PROCESS

How long does it take to process my application?

You’ll receive a response on your application within 3 days!

We will reach out to contact you if we need additional information.

TERMS AND PAYMENTS

How can I increase my business’s credit limit?

If you’d like to increase your company’s credit limit, please email: [email protected].

TERMS AND PAYMENTS

How can I pay my bill?

The following options are ways to easily to pay your bill:

  • Pay by check: remove the remittance slip from your monthly statement and mail back to us
  • Log onto Edenred Essentials and schedule one time payment or turn on autopay (recommended!)

CONTROL MANAGEMENT

What is Control Management?

We give you the power to set limits on how much can be spent, on what, and how often for each card in your fleet.

CONTROL MANAGEMENT

How do I track and control spending?

Track how much is being spent and on what by visiting the card management page and viewing a specific card, or go to the transactions page and export your transactions for an easily readable report.

Additional reports will be added as part of our continuous updates.

CONTROL MANAGEMENT

Can a driver spend over the credit limit?

The card will decline once it has reached its allotted spend limit for that day/week/month. You can adjust this amount at any time and the card will work in real time to keep your business moving.

CONTROL MANAGEMENT

What type of controls can I set?

Setting the controls upfront removes questions down the road. You have quick and easy access to set controls for your drivers.
Spending limits can be customized to meet your needs and updated at any time, real time:

  • Purchase controls allow you to control what is being purchased with your cards
    • Fuel Only cards: allow only fuel purchases, this includes gas, diesel, and other fuels. We give you the option to allow all, some, or one
    • Fuel and More cards: fuel and other fleet related items can be purchased. Customize who can purchase vehicle related items, or allow your drivers to purchase coffee on the job
  • How often a card can be used is up to you! Have shift workers, set their card to be available only during their working hours. Limit how often the card can be used during the day/week/month, and even down to the hours of the day it can be used!
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The Edenred Essentials Visa Fleet Gas Card is issued by The Bancorp Bank, pursuant to license from Visa U.S.A. Inc. and can be used everywhere Visa cards are accepted.

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